How can I contact customer support?
You can always send us an email to hey@relna.de. We will endeavor to respond and assist you within 24 hours. Please don't forget to include your order number, which begins with a "#" followed by numbers.
Please understand that we do not offer telephone support and can only answer inquiries via email. This way, your concerns will be categorized so we can provide you with the best possible service.
I've seen advertisements for your products frequently on other websites. Are you the original?
There are some providers that sell similar products under different names. We recommend that you make sure that "Relna" is mentioned on the website or in the advertisement. Our imprint clearly states that we are an established limited liability company (GmbH) from Germany. Other providers are often private individuals or Chinese companies. We cannot guarantee the same quality as with "Relna." You can easily verify this in the imprint.
How long are the delivery times?
IMPORTANT NOTICE (as of November 2024):
Due to extremely high demand, the Gameboy will unfortunately not be available until after Christmas. Delivery time for the Gameboy is currently 15-20 business days.
For fast and convenient shipping, we use DHL standard shipping including shipment tracking.
- Germany: Shipping within Germany is free. Delivery typically takes 3 to 5 business days.
- Austria: We charge a small flat rate of €4.95. Shipping usually takes 7 to 12 business days.
- Switzerland: We charge a small flat rate of €9.95. Shipping usually takes 7 to 14 business days.
As a young start-up, we are constantly improving our processes. Please believe us, customer satisfaction is truly important to us. For this reason, our entire team is giving 110% to resolve the situation as quickly as possible and to be able to offer short shipping times again.
We thank you for your understanding!
Your Relna Team